Refund & Cancellation Policy

Last Updated: February 2026

At Soul Sanskar Healthcare Private Limited, we want your motherhood journey to feel supported and fair. This policy explains when refunds apply and how to raise a request. It applies to all users of our website and mobile app, in India and internationally.

1. Prenatal & Postnatal Care Programs (Elite Membership)

All our paid Prenatal and Postnatal care programs are offered under the Elite Membership.

A. Prenatal Elite

  • Refunds are entertained only in the case of a miscarriage or a medically confirmed abortion, supported by documentation from a licensed healthcare provider.
  • Change of mind, schedule conflicts, or personal circumstances are not eligible for a refund.

B. Postnatal Elite

  • Postnatal Elite is non-refundable.
  • Members enrolled for a minimum of 3 months may instead request a one-time 15-day pause on their program to accommodate travel, illness, or personal needs.
  • Pause requests must be raised in writing before the pause begins.

2. No Instructor Guarantee

We do not promise a specific instructor for any class or batch. If an instructor resigns, is terminated, or is otherwise unavailable, Soul Sanskar will assign a qualified replacement to your class or batch. A change of instructor is not a valid ground for a refund.

3. Online Doctor Consultations (Chat)

For paid doctor consultations delivered over chat:

  • You may request a refund any time before a doctor is assigned to your consultation.
  • Once a doctor is assigned and sends the first message on your chat, the consultation is treated as delivered and the refund window is closed.

4. SoulAI Individual Courses

Individual SoulAI course purchases are eligible for a pro-rata refund based on unused content at the time of your request. Requests must be raised from the app.

5. Subscription Payments (e.g., Baby Tracker)

Subscription plans continue until you cancel them. To avoid being charged for the next cycle, cancel from your app settings before the renewal date. We do not refund charges for a cycle that has already started.

6. How to Raise a Refund Request

  • From the app: Go to Account → Help & Support → Refund Request.
  • By email: Write to foundersoffice@soulsanskar.com with your registered name, phone number, order ID, and reason.
  • For medical refunds, please attach supporting documentation from a licensed medical provider.
  • Approved refunds are processed to the original method of payment within 5–7 working days of approval.

7. When Refunds Do Not Apply

In any case not expressly listed above, refunds will not be issued. This includes (without limitation):

  • Change of mind or scheduling conflicts
  • Missed classes, no-shows, or late cancellations
  • Change of instructor
  • Expired class packages or lapsed validity
  • Dissatisfaction outside the specific cases listed in this policy
  • Requests raised after the applicable refund window has closed

8. Contact Us

Thank you for choosing Soul Sanskar as a trusted companion in your pregnancy and postnatal journey.