Refund & Cancellation Policy

1. Cancellation & Subscription Policy

A. Group Classes

Monthly Subscription (12 classes / 28-day validity)

• Each monthly subscription includes 12 classes with a validity of 28 days from the date of activation.
• Monthly subscriptions can be cancelled at any time by contacting us at foundersoffice@soulsanskar.com.
• Upon cancellation, access to all group class services will be immediately revoked.
• No partial refunds will be issued for unused classes or remaining days in the current billing period.

Till Delivery Program

• The Till Delivery program is a one-time enrolment and does not operate as a recurring subscription. Subscription cancellation does not apply.
• Refunds for the Till Delivery program are only applicable in the event of a miscarriage or medically confirmed abortion, supported by documentation from a licensed healthcare provider.
• No refunds will be processed for any other reason, including change of mind, scheduling conflicts, or personal circumstances.

B. 1:1 Personalized Classes

• A 100% refund is applicable for all unused classes.
• A written cancellation notice of at least 7 days is required before the intended cancellation date.
• If cancellation is requested without the 7-day advance notice, the refund will be processed after deducting 3 classes (equivalent to 1 week of subscription) from the unused balance.

2. Refund Eligibility

2.1 Miscarriage

In the unfortunate event of a miscarriage, clients are eligible for a full refund of unused classes remaining in their account. Documentation from a qualified healthcare provider will be required and kept strictly confidential.

2.2 Abortion

In case of a medically confirmed abortion, clients are also eligible for a full refund of remaining unused classes. Documentation is required for verification.

2.3 Trial/Experience Class/Any Trial Program

If you attend a paid Trial or Experience Class, and you are dissatisfied, you may request a full refund within 3 hours of class completion. Requests received after this time frame will not be eligible. Validity of Trial Program is (3 Days x total number of classes). For example, if you buy a 1-day trial, the validity will be 3 days for you to take the trial. In case you are not able to, you can inform us within 3 days of purchase for an exception; if not done, classes will stand lapsed.

2.4 1:1 Personalized Class Packages (Pro-Rata Basis)

Clients enrolled in 1:1 personalized class packages are eligible for a pro-rata refund for any unused sessions, provided:

• A written request for discontinuation must be submitted at least 7 days in advance.
• Refund will be calculated based on the number of unused sessions at the time the discontinuation takes effect.
• If the 7-day notice is not provided, 3 classes (1 week equivalent) will be deducted from the refund amount.
• No refunds will be issued for sessions already attended or scheduled during the notice period.

2.5 Group Classes & 1:1 Classes

For Group Classes, missed classes are considered lapsed, and no refund or compensation will be provided. For 1:1 Classes, if the student informs 24 hours in advance, the session will be rescheduled without charge; otherwise, the class will be deducted.

3. Refund Process

• Email us at foundersoffice@soulsanskar.com with your name, contact details, booking reference, and reason for refund or cancellation.
• For medical refunds, attach relevant documentation from a licensed medical provider.
• Approved refunds will be processed via the original method of payment within 5-7 business days of confirmation.

4. Non-Refundable Circumstances

• Change of mind or personal schedule conflicts
• Till Delivery program cancellations (except miscarriage/abortion as stated above)
• Monthly subscription cancellations (access revoked, no partial refund)
• Discontinuation of 1:1 classes without prior 7-day notice (3 classes deducted)
• General dissatisfaction outside the scope of the Trial/Experience Class
• No-shows or late cancellations of scheduled classes
• Expired class packages or unused sessions after validity period

5. Transfer & Expiry

• Unused classes are non-transferable and non-exchangeable for credit or cash.
• Monthly subscriptions include 12 classes valid for 28 days. Unused classes expire at the end of the validity period and cannot be refunded or carried forward.
• Class packages come with a defined validity period, after which unused sessions will expire and cannot be refunded.

6. International Policy Coverage

This policy is applicable to clients accessing Soul Sanskar's services from India, the United States, and other international locations. Currency exchange or international transaction fees (if any) will be governed by the payment provider and are not refundable by Soul Sanskar.

7. Contact Us

• Email: foundersoffice@soulsanskar.com
• Phone: +91-7890903641 (India)
• Website: www.soulsanskar.com

Thank you for choosing Soul Sanskar as a trusted companion in your pregnancy and postnatal wellness journey.